Here to help
FAQs
Here you can find information relating to services you can access via this website, as well as frequently asked questions.
How do I install the Workplace Wellbeing app on my device?
Download to an Android device
- Visit optimahealth.workplacewellbeing.com
- Tap the ‘menu’ icon (three virtual dots).
- From the drop-down list, tap on ‘add to home screen’.
Download to an IOS device
- Visit optimahealth.workplacewellbeing.com
- Tap the Share icon at the bottom of the screen.
- Scroll down the list of options and tap Add to Home Screen.
(If you don’t see this option, scroll to the bottom and tap Edit Actions, then tap Add next to the Add to Home Screen action. After that, you’ll be able to select it from the Share Sheet.) - Type a name for the app, we recommend using WPW to keep it short and simple.
- Tap Add in the top-right corner of your screen.
What should I do if the Workplace Wellbeing app will not install onto my device?
If you are having trouble adding a Workplace Wellbeing shortcut to your home screen, take a look at some further instructions here.
Why won’t video content display?
If you have chosen to ‘decline’ the website’s cookies consent, it may block your access to videos on the website. If you would like to view video content you may need to clear your browser cookies, reload the website, and then press ‘accept’ when the cookies consent notification pops up.
What is the Optimise wellbeing app?
Optimise is a digital health and wellbeing app that’s clinically validated. It includes plenty of features to help support your health and wellbeing including:
- Healthy Days – See how positive lifestyle changes translate into life free of illness and disease or additional “healthy days”.
- Wellbeing Resources – Packed with articles, videos and podcasts, divided into eight broad lifestyle categories, it also includes the Money Advice Service giving you access to tools, calculators and further resources.
- Wearable Integration – Integrates with leading fitness trackers and wearables in order to track and monitor your lifestyle data.
- Rewards & Recognition – Smart onboarding, pulse surveys, status levels, badges, streaks, goals and more.
- Assessment Centre – A collection of mental, physical and financial health checks headlined by awarded-winning Quealth Score and the Big Five assessments.
- Personalised Dashboard – Packed with calls to action, suggestions and prompts, the dashboard provides direct links to all platform features and recommended next steps.
What is Team Optima?
Team Optima is an online resource where Optima Health staff can access a wide range of documents, resources and information covering clinical, health and safety, finance, HR, quality, comms, diversity & inclusion, IT, information security and operations.
What is my EAP service?
Optima Health staff have access to an Employee Assistance Programme provided by BUPA. This includes a confidential helpline as well as online support. Find out more information here.
What does occupational health mean?
Occupational health looks at all aspects of the health of employees and ways to improve and maintain the health of the workforce. It helps identify and prevent illness at work, and provides impartial advice on the fitness of an employee to do their job.
How do I access occupational health services?
Managers wishing to make an OH referral should liaise with the HR department at HR@optimahealth.co.uk
What is Perkbox?
Perkbox is an employee benefits and rewards platform. It contains over 1,000 perks and discounts as well as digital content to help support your wellbeing.
What is online CBT?
Optima Health staff can access Emotional Wellbeing Online provided by BUPA. Based on the principles of Cognitive Behavioural Therapy (CBT), Emotional Wellbeing Online brings together quizzes, tips and advice to help you think more positively under pressure, feel more in control and bring balance to your life. Find out more here.
What is the manager’s toolkit?
The manager’s toolkit contains a range of podcasts, videos and articles specifically created to help managers handle workplace health and wellbeing issues effectively.
What is the wellbeing calendar?
The Wellbeing Calendar is where you can find information and content relating to awareness days and topics of interest for each month.
How do I give user feedback about the website?
Please submit any comments or feedback using this form.
How do I report an IT issue with the website?
If you encounter an IT problem relating to the Workplace Wellbeing website or app, please email wpwadmin@optimahealth.co.uk to log the issue.
For further support, open the chatbot function at the bottom right-hand corner of your screen.